Data & Privacy
Your privacy matters to us. This Privacy Policy explains what personal information 2jl collects when you use our Philippines mobile gaming and sports betting platform, how we use it, and the steps we take to keep it safe. By creating an account or using any part of our service, you agree to the practices described on this page.
When you register for an account on 2jl, we collect personal details including your full name, date of birth, mobile number, and email address so that we can verify your identity and keep your account secure. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos accurately and efficiently. During your sessions on our platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and general location to help us optimise the mobile experience for players across the Philippines. If you contact our support team, we retain records of those communications — including chat logs and email exchanges — so that we can follow up on your concerns and improve our service quality over time. We may also collect information you voluntarily provide when participating in surveys, promotions, or feedback forms published on the platform. All data collection is carried out in accordance with applicable Philippine data privacy laws, and we only collect information that is necessary for the purposes described in this policy.
The personal information we collect is used primarily to create and manage your 2jl account, process your transactions, and deliver the gaming and sports betting services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are essential to the service and cannot be opted out of. With your consent, we may also send you promotional messages about new games, upcoming sports events, and special offers available to players in the Philippines; you can withdraw this consent at any time through your account settings. Your data helps us conduct identity verification and anti-fraud checks, which protect both you and the integrity of the platform from unauthorised access and financial crime. We analyse aggregated, anonymised usage data to understand how players interact with our platform so that we can improve navigation, game selection, and the overall mobile experience. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without providing a means for human review.
2jl does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their contracted services, and always under strict confidentiality agreements. In cases where we are legally required to do so, we may disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies in response to a valid legal request or court order. If 2jl undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance where reasonably practicable. We require all third-party partners who handle your data on our behalf to maintain security standards that are at least equivalent to our own, and we conduct periodic reviews to ensure compliance. Your data will never be shared with any third party for purposes that are incompatible with those described in this Privacy Policy.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and personal information remain private during every session. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained in data protection best practices and bound by confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine data protection authority within the timeframes required by law. While we work hard to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 2jl account and to enable any additional security features available in your account settings.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal obligations, resolve disputes, and enforce our agreements. Transaction records and identity verification documents are kept for a minimum period as required under Philippine anti-money laundering regulations and gaming licensing conditions, even after an account has been closed. When your data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you request the deletion of your account, we will process that request promptly, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. Anonymised and aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes. You may contact our support team at any time to enquire about the specific retention periods that apply to your personal data.
As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you, in accordance with the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to access a copy of the personal information we hold about you, and to request that any inaccurate or incomplete data be corrected without undue delay. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we may have to retain it. You have the right to object to the processing of your data for direct marketing purposes, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] and we will respond to your request within the timeframe required by applicable law.
2jl uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and help us understand how players navigate and use our services. Essential cookies are necessary for the platform to function correctly — for example, to keep you logged in during a session — and cannot be disabled without affecting your ability to use the service. We also use analytical cookies to collect anonymised data about how players interact with our pages, which helps us identify areas for improvement and optimise the mobile experience for users across the Philippines. You can manage your cookie preferences through your browser settings at any time; however, please note that disabling certain cookies may limit the functionality available to you on the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the 2jl platform. For more information about the specific cookies we use and how to control them, please visit our FAQ page or contact our support team.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors, and any updates will be published on this page with a revised effective date. Where changes are significant, we will make reasonable efforts to notify you directly — for example, through a notice in your account dashboard or via the contact details associated with your account. We encourage you to review this page periodically so that you remain informed about how we collect, use, and protect your personal information. Your continued use of the 2jl platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you have any questions or concerns about this policy or about how we handle your personal data, please do not hesitate to reach out to our support team at [email protected]. We are committed to being transparent about our data practices and to handling your information with the care and respect it deserves.
Your Data, Your Control
We keep your personal information safe so you can focus on what matters — enjoying sports betting, casino-style games, and live tables in Philippine pesos on any mobile device.